At KICKCLEATS, we do everything possible to process and ship your orders with care in order to provide you with a smooth and satisfying shopping experience.
By placing an order on:
you agree to the following terms.
1. Order Processing Times
Orders are prepared and shipped within 24 to 72 business hours after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
Standard Delivery (France)
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Delivery time: 2 to 5 business days
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Carrier: La Poste / Colissimo or equivalent service
International Delivery (if available)
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Delivery time: generally 5 to 12 business days, depending on the destination country
A tracking number will be sent to you by email as soon as your order has been shipped.
3. Shipping Costs
Shipping costs are automatically calculated during checkout, depending on the order weight and delivery destination.
Free delivery may be offered above a certain purchase amount if this offer is displayed on the website at the time of purchase.
4. Delays, Shipping Issues and Lost Parcels
KICKCLEATS cannot be held responsible for delays caused by the shipping carrier.
If you have not received your parcel within 14 business days after shipment, please contact us at:
📧 contact.kickcleats@gmail.com
We will open an investigation with the carrier in order to resolve the situation.
5. Receiving and Checking Your Order
Upon delivery, customers are responsible for checking the condition of their parcel.
Any issue (damaged parcel, damaged product or missing item) must be reported within 48 hours of receipt to:
📧 contact.kickcleats@gmail.com
Please include photos as supporting evidence whenever possible.
6. Returns Related to Delivery
If a parcel is returned to the sender for any of the following reasons:
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incorrect or incomplete address
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parcel not collected
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refusal of delivery
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failure to collect from a pick-up point
Additional reshipping costs may be charged to the customer.